Privacy Policy

Who we are

Borderless Vista (“we”, “us”) plans private journeys to India for travellers from North America and Europe. This policy explains what personal information we collect through borderlessvista.com, why we collect it, and the choices you have.

What we collect

We only collect what you choose to give us. When you send a journey inquiry or contact us by email, phone or WhatsApp, that may include:

• your name, email address and phone or WhatsApp number;
• the country or region you are travelling from;
• your trip preferences: dates, length, party size, interests and accommodation style;
• anything you write in the special requests box, such as dietary or mobility needs.

Please do not send passport numbers, payment card details or medical records through the website form. If we need any of these to book your trip, we will ask for them separately.

How we use it

• to reply to your inquiry and prepare an itinerary and quote;
• to arrange and deliver the travel services you ask us for;
• to keep records we are required to keep by law.

We do not sell your information, and we do not use it for advertising. We will only send you marketing messages if you have asked to receive them.

Who we share it with

We share your information only as far as needed to respond to you and run your trip:

• Travel partners in India, such as hotels, chauffeurs and guides, once you ask us to plan or book a journey.
• Service providers that run this website: our website host (Cloudflare), a form-delivery service (FormSubmit) that relays your inquiry to our inbox, and our email provider (Google).
• Authorities, where the law requires it.

Where your information is processed

We operate from Canada and work with partners in India, and our service providers may process information in other countries, including the United States. This means your information may be handled outside the country you live in, where data-protection rules can differ from those at home.

How long we keep it

If you send an inquiry and do not go on to travel with us, we delete your details within 24 months. If you do travel with us, we keep booking records for as long as tax and consumer-protection laws require.

Cookies and third-party content

This website does not use advertising or tracking cookies. Fonts and icons are loaded from Google Fonts and cdnjs, so those services receive your IP address when the page loads, as happens with any web request.

Your rights

Wherever you live, you can ask us to show you the information we hold about you, correct it, or delete it, and you can withdraw your consent to being contacted at any time. Depending on where you live, laws such as Canada’s PIPEDA, the EU and UK GDPR, or US state privacy laws may give you further rights, including the right to complain to your local privacy regulator.

Contact us

To make a request or ask a question about this policy, email info@borderlessvista.com. We aim to reply within 30 days.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top.